FAQ

Frequently Asked Questions

How are Nightbird products made?

Every Nightbird product is made to order and fulfilled by Printful, our print-on-demand production partner. We do not keep finished products in stock. Production begins after you place your order.

Because each item is produced individually, slight variations in color, print placement, or appearance may occur.

How long will my order take to arrive?

Please allow approximately 1–3 weeks for most U.S. orders to arrive.

Printful generally requires 2–5 business days to produce an order. Standard domestic shipping may then take approximately 1–8 business days, depending on the destination, product, carrier, and fulfillment location. The day the order is placed is not counted as the first production day. (Printful Help Center)

The 1–3 week timeframe is a broad estimate rather than a guaranteed delivery date. Orders may take longer during holidays, severe weather, carrier disruptions, high-volume periods, or temporary product shortages.

How long do international orders take?

International delivery times vary significantly by country and shipping method. Printful advises that international shipping alone may take approximately 1–20 business days, in addition to the usual 2–5 business days required for production. (Printful Help Center)

Please allow approximately 2–5 weeks for international orders. Customs processing, import inspections, local carriers, and destination-country requirements may cause additional delays.

Is production time included in shipping time?

No. Production and shipping are separate stages.

Your order is first created by Printful, which generally takes 2–5 business days. It is then transferred to the shipping carrier. (Printful Help Center)

Will I receive a delivery date at checkout?

Nightbird does not currently display a guaranteed delivery date at checkout.

Please use the following general estimates:

  • U.S. orders: approximately 1–3 weeks

  • International orders: approximately 2–5 weeks

These estimates include both production and shipping but are not guarantees.

Why might my order take longer than expected?

Production and delivery may take longer because of:

  • Holiday or high-volume periods

  • Product or material availability

  • The type of product or printing technique

  • Carrier delays

  • Severe weather

  • Customs processing

  • An incorrect or incomplete shipping address

  • Orders containing products fulfilled at different facilities

Printful calculates fulfillment timing based partly on current order volume and fulfillment-center capacity, so processing times may change. (Printful Help Center)

Where will my order ship from?

Printful determines the fulfillment location based on the product, destination, facility availability, and current production capacity.

Nightbird cannot guarantee that an order will be produced or shipped from a specific location.

Will everything in my order arrive together?

Not necessarily. Products in the same order may be made at different Printful facilities or become ready at different times.

Your order may therefore arrive in multiple packages on different days. This does not necessarily mean an item is missing.

Will I receive tracking information?

When tracking is available, you will receive a shipping confirmation email after your order leaves the fulfillment facility.

Tracking information may take up to approximately 24 hours to begin updating after shipment. (Printful Help Center)

Some economy or international shipping methods may offer limited tracking.

Can I change or cancel my order?

Please contact us immediately at contact@nightbird71.com.

We will do our best to help, but changes and cancellations are not guaranteed. Printful orders may be edited or canceled during certain early processing stages, but once fulfillment or shipping has progressed, changes may no longer be possible. (Printful Help Center)

Can I change my shipping address?

Email contact@nightbird71.com immediately if you entered the wrong address.

The address may be corrected only if the order has not already shipped. Customers are responsible for entering a complete and accurate shipping address at checkout. (Printful Help Center)

If an order must be reproduced or reshipped because the customer provided an incorrect or incomplete address, additional charges may apply.

Can I return or exchange an item?

Because every Nightbird product is made to order, we do not accept returns or exchanges for:

  • Ordering the wrong size

  • Ordering the wrong color

  • Changing your mind

  • Buyer’s remorse

  • Providing an incorrect shipping address

Printful does not accept returns or exchanges for buyer’s remorse, incorrect sizes, or incorrect color selections because its products are produced on demand. (Printful Help Center)

Please carefully review the product description, color selection, measurements, and size guide before placing your order.

What if I ordered the wrong size?

Nightbird cannot provide a free replacement or exchange when the size selected during checkout was incorrect.

Please review the size guide on each product page before ordering. Measurements and fits may vary between products and styles.

What if my product arrives damaged, defective, or misprinted?

Email contact@nightbird71.com within 30 days of receiving the product.

Please include:

  • Your order number

  • A brief description of the problem

  • Clear photographs of the entire item

  • Close-up photographs showing the damage, defect, or printing issue

  • Photographs of the packaging when relevant

Qualifying damaged, defective, or misprinted products may be eligible for a free replacement or refund. Printful generally does not require the defective item to be mailed back. (Printful Help Center)

Do I need to return a damaged or defective product?

Usually, no. Printful’s standard policy states that damaged, defective, or misprinted items may qualify for a replacement or refund without being mailed back. (Printful Help Center)

Please do not mail an item anywhere unless Nightbird provides specific instructions.

What if my package is lost in transit?

Email contact@nightbird71.com within 30 days of the expected delivery date.

We will review the order and tracking information. When the carrier confirms that a qualifying shipment was lost in transit and the claim was submitted on time, Printful may cover the cost of reprinting and reshipping the order. (Printful Help Center)

What if my order is late?

Please allow the full estimated timeframe before reporting an order as late:

  • U.S. orders: approximately 1–3 weeks

  • International orders: approximately 2–5 weeks

After the applicable timeframe has passed, review your tracking information and email contact@nightbird71.com with your name and order number.

A delay does not necessarily mean the package has been lost.

What if tracking says “delivered,” but I cannot find the package?

Please first:

  • Check around the delivery location

  • Ask household members or neighbors

  • Check with your apartment office, building manager, or front desk

  • Contact the shipping carrier

  • Allow an additional business day in case tracking was updated early

Then email contact@nightbird71.com if you still cannot locate the order.

A shipment marked as delivered is not automatically treated as lost, and additional information or a carrier investigation may be required. (Printful Help Center)

What happens if my package is returned to the sender?

A package may be returned because of an incorrect address, an unclaimed delivery, a refused package, or unsuccessful delivery attempts.

Printful typically sends returned packages to the relevant fulfillment facility. The available next steps may depend on the carrier, fulfillment location, and reason for the return. (Printful Help Center)

Please email contact@nightbird71.com promptly. Additional shipping or reproduction charges may apply when the return resulted from an incorrect address, refused delivery, or failure to claim the package.

Should I mail a return to the address printed on my package?

No. Please do not mail products to the sender address or to Nightbird’s business address without first contacting us.

Printful return locations vary depending on the facility, carrier, and fulfillment partner. Unauthorized returns may not be received, identified, or refunded. (Printful Help Center)

Are original shipping charges refundable?

Shipping charges are generally nonrefundable when the customer ordered the wrong size or color, changed their mind, provided an incorrect address, refused the package, or failed to claim it.

When an order is confirmed to be damaged, defective, misprinted, or lost in transit, Nightbird will determine the appropriate refund or replacement based on Printful’s claim policy.

How will an approved refund be issued?

Approved refunds are returned to the original payment method used for the order.

After a refund is issued, your bank, card company, or payment provider may require several business days to post it to your account.

Are product colors exactly as shown online?

We make every effort to display product colors accurately. However, colors may vary because of:

  • Screen and device settings

  • Lighting

  • Fabric or product material

  • Printing technique

  • Normal print-on-demand production differences

Small variations that are normal to the production process are not necessarily considered defects.

How do I select the correct size?

Review the size guide and product measurements before ordering. Do not rely only on the size label, as sizing can differ between products and manufacturers.

When possible, compare the listed measurements with a similar item you already own.

Because each item is made to order, Nightbird cannot offer free exchanges when the customer selects the wrong size.

Do you ship internationally?

Nightbird may ship to international destinations supported by Printful and the shipping options configured for our store.

Shipping availability can vary by product and destination.

Will I have to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

Unless specifically stated otherwise, these charges are the customer’s responsibility and are not controlled by Nightbird.

Customs processing may also extend the delivery timeframe.

Can I choose which facility makes my product?

No. Printful determines the most appropriate fulfillment location based on the product, destination, inventory availability, capacity, and other operational factors.

Can I pick up my order locally?

No. Nightbird is an online, made-to-order business, and Printful fulfillment facilities do not operate as customer pickup locations.

Will Printful branding appear on my package?

Nightbird orders are fulfilled and shipped through Printful. Packaging and shipping-label details may vary depending on the product, carrier, and fulfillment facility.

What payment methods do you accept?

Available payment methods are displayed during Shopify checkout.

Payments are securely processed through Shopify and its authorized payment providers. Nightbird does not directly store complete payment-card information.

Will I be charged sales tax?

Applicable taxes may be calculated at checkout based on your order and shipping destination.

International customers may also be responsible for customs duties, import taxes, and other destination-country charges.

Can Nightbird refuse or cancel an order?

Nightbird may refuse or cancel an order because of:

  • Suspected fraud or unauthorized payment

  • Incorrect pricing or product information

  • Product discontinuation or unavailability

  • A fulfillment or technical error

  • An undeliverable destination

  • Content or activity that violates applicable policies or laws

If Nightbird cancels a paid order, the applicable amount will be refunded.

Can I use Nightbird designs or product images?

Nightbird’s designs, artwork, logos, photographs, product images, graphics, and written content are owned by or licensed to Nightbird unless otherwise stated.

They may not be copied, reproduced, modified, distributed, sold, or used commercially without prior written permission.

Purchasing a product does not transfer ownership of the design or its intellectual-property rights.

How is my personal information used?

Nightbird uses customer information to process orders, arrange fulfillment and delivery, provide customer service, prevent fraud, operate the website, and communicate about purchases.

Necessary information may be shared with service providers involved in fulfilling the order, including Shopify, Printful, payment processors, shipping carriers, analytics services, and advertising platforms.

Please review Nightbird’s separate Privacy Policy for complete information.

Do you sell through Instagram and Facebook?

Nightbird products may be displayed or tagged through Instagram and Facebook.

Customers are directed to the Nightbird website to complete their purchase. The prices, availability, product information, and policies displayed on the Nightbird website apply to the final transaction.

How can I contact Nightbird?

Nightbird
2034 W Gray St
Houston, TX 77019
United States

Email: contact@nightbird71.com
Phone: (832) 665-4234

Please include your name and order number when contacting us about an existing purchase.

Can these FAQs change?

Yes. Nightbird may update these FAQs when our products, fulfillment arrangements, shipping services, business practices, or legal requirements change.

Last updated: August 5, 2026