Frequently Asked Questions
What is Nightbird?
Nightbird is independent streetwear born in Houston with one eye permanently on Tokyo.
We create limited collections, unexpected graphics and pieces made for after dark — without taking ourselves too seriously.
How are Nightbird pieces made?
Most Nightbird pieces are made to order.
Instead of producing huge quantities in advance, your piece goes into production after you order it. This lets us release more creatively while reducing unnecessary inventory and waste.
We work with specialized production partners to print, finish and ship our designs.
How long will my order take?
Most U.S. orders arrive within approximately 1–3 weeks.
Because many Nightbird pieces are made after you order them, there is a short production period before shipping.
Timing can vary during holidays, high-volume drops, severe weather or carrier delays.
Do you ship internationally?
Yes, where available at checkout.
International orders generally take longer than U.S. orders and may take approximately 2–5 weeks, depending on the destination and customs processing.
Will I get tracking?
Yes. Once your order ships, you’ll receive tracking information by email when tracking is available.
It can occasionally take a day for tracking to begin updating.
Will everything in my order arrive together?
Usually — but not always.
If your order contains different types of pieces, they may occasionally ship separately and arrive on different days.
You’ll receive tracking information for each shipment when available.
Can I change or cancel my order?
Contact us immediately at contact@nightbird71.com.
Because most pieces are made to order, production can begin quickly. We’ll always try to help, but we can’t guarantee changes or cancellations once production has started.
Can I change my shipping address?
Contact us immediately if you notice an error.
If your order hasn’t shipped or progressed too far into production, we may be able to correct it.
Customers are responsible for entering a complete and accurate shipping address at checkout.
What is your return policy?
Returns are accepted with no return deadline.
If something didn’t work, contact us first. We’d genuinely like to know why — especially if it involves fit, quality, print or the product itself — and we may be able to make it right without putting you through an unnecessary return.
If you still want to return it, absolutely.
Your refund will include the returned merchandise amount and any applicable refundable sales tax. Original shipping charges are generally nonrefundable.
Full Return & Refund Policy →
Can I return something because of the size, color or because I changed my mind?
Yes.
We encourage you to look at measurements, size guides and product images before ordering, but sometimes a piece just isn’t right once you try it on.
Our regular return policy applies.
Do you offer exchanges?
We don’t currently process traditional exchanges.
Contact us and we’ll help you figure out the easiest solution. In most cases, that means returning the original piece and placing a new order for the size or style you want.
What if there is something wrong with my order?
Tell us.
If your item arrives damaged, defective, misprinted, or simply looks materially different from what it should, email contact@nightbird71.com with your order number and a few clear photos.
We’ll review it and make it right.
What if my order seems lost?
Check your tracking first.
If the estimated delivery window has passed and the package appears stuck or lost, email us your order number and we’ll help investigate.
What if tracking says delivered but I don't have it?
First check around your delivery location, with household members or neighbors, your building office/front desk, and the carrier.
Sometimes packages are scanned shortly before the actual delivery as well.
If you still can’t locate it, contact us and we’ll help you look into it.
Are colors exactly the same as they appear online?
We work hard to represent every piece accurately, but screens, lighting, fabrics and printing methods can make colors appear slightly different in person.
Small production variations can also occur because pieces are made individually.
If something looks meaningfully wrong, contact us.
How do I choose the right size?
Check the size guide on the product page.
Sizing can vary between styles, so we recommend looking at the actual measurements rather than relying only on the S/M/L label.
For the best comparison, measure a shirt, hoodie or other piece you already own and love.
Will I have to pay duties or import taxes?
Possibly.
International orders may be subject to duties, taxes, brokerage fees or other charges imposed by your country.
Unless we specifically state otherwise, those charges are the customer’s responsibility.
How do I contact Nightbird?
Email: contact@nightbird71.com
Text: (832) 665-4234
Instagram: @Nightbird71streetwear
Questions, problems, feedback, compliments, existential crises about which tee to buy — send them our way.