Refund policy

Return & Refund Policy

Last updated: August 5, 2026

Nightbird products are made to order through our print-on-demand fulfillment partner. Because each item is created specifically for your order, we do not accept returns or exchanges for buyer’s remorse, incorrect size or color selection, or a change of mind.

Please review all product descriptions, size guides, colors, and shipping information carefully before completing your purchase.

Damaged, Defective, or Misprinted Items

If your order arrives damaged, defective, or misprinted, please contact us within 30 days of delivery at contact@nightbird71.com.

Please include:

Your order number
A brief description of the issue
Clear photos of the item
Photos of the packaging, when relevant

Once the issue has been reviewed and approved, we may provide a replacement or refund.

Lost Packages

If your order has not arrived within the estimated delivery window, please review the tracking information and confirm that the shipping address on your order is correct.

If you believe your package was lost in transit, contact us within 30 days of the estimated delivery date at contact@nightbird71.com.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after production or shipping has begun.

Additional production and shipping charges may apply if an order must be remade or reshipped because an incorrect or incomplete address was provided.

Packages Marked Delivered

If tracking shows that your order was delivered but you cannot locate it, please check around the delivery area, with household members, neighbors, your building manager, or the shipping carrier.

A package marked as delivered is not automatically considered lost, but we will help review the available information.

Returns Sent Without Approval

Please do not return an item without contacting us first. Returns sent without prior approval may not be accepted or refunded.

Refunds

Approved refunds will be issued to the original payment method.

Please allow several business days for your bank or payment provider to process and post the refund.

Original shipping charges are generally nonrefundable unless the order was damaged, defective, misprinted, lost in transit, or otherwise eligible for a refund because of an error by Nightbird or our fulfillment partner.