Refund policy

Last updated: September 4, 2026

We want you to love your Nightbird.

If something isn’t right, tell us. We’re a new independent brand, we care deeply about what we put into the world, and we want the chance to make it right.

RETURNS

Returns are accepted with no return deadline.

Before sending anything back, please contact us with your order number. If the issue is fit, quality, print, color, or anything else, we’d love to know what happened and see if there’s a better solution first.

Email: contact@nightbird71.com
Text: (832) 665-4234
Instagram: @Nightbird71streetwear

If a return is the best option, send it to:

Nightbird
2034-A W Gray St, Suite 108
Houston, TX 77019

Once you’ve shipped it, send us your order number and, if available, the tracking information so we know it’s coming.

REFUNDS

Once we receive your return, we’ll issue the refund to your original payment method.

Your refund will include the refunded merchandise amount and any applicable refundable sales tax.

Original shipping charges are generally nonrefundable.

Please allow several business days after we process your refund for your bank, credit card company, or payment provider to post it.

DAMAGED, DEFECTIVE OR MISPRINTED ITEMS

Something arrived wrong? We want to know.

Email contact@nightbird71.com with:

Your order number
A quick description of the problem
Clear photos of the item
Photos of the packaging, if relevant

We’ll review it and find the best solution, which may include a replacement or refund. Depending on the situation, you may not need to send the item back.

SIZE, COLOR OR CHANGE OF MIND

Ordered the wrong size? Color not what you expected? Changed your mind?

That’s okay. Our regular return policy still applies.

We encourage you to check the size guide and product details before ordering, but we understand that sometimes something simply doesn’t work once you have it in your hands.

CHANGES & CANCELLATIONS

Most Nightbird pieces are created specifically after an order is placed, so production can begin quickly.

If you need to change or cancel an order, contact us as soon as possible at contact@nightbird71.com.

We’ll do our best, but once production or shipping has begun, we may not be able to make changes.

WRONG SHIPPING ADDRESS

Please double-check your shipping address before placing your order.

If you notice a mistake afterward, contact us immediately. We’ll try to correct it before the order ships, but changes aren’t always possible once production is underway.

If an order needs to be recreated or reshipped because an incorrect or incomplete address was entered at checkout, additional charges may apply.

LOST OR MISSING PACKAGES

If your order appears to be lost in transit, email contact@nightbird71.com with your name and order number.

We’ll review the tracking information and help figure out what happened.

If tracking says delivered but you can’t find the package, first check around the delivery location, with household members or neighbors, your building office or front desk, and the carrier.

Still missing? Contact us. We’ll help you investigate.

RETURNED-TO-SENDER PACKAGES

Packages can sometimes be returned because of an incorrect address, missed delivery attempts, refusal of delivery, or failure to claim the package.

Additional shipping or production costs may apply when the package was returned because of an incorrect address, refused delivery, or failure to claim it.